Alternative Dispute Resolution

Alternative Dispute Resolution

In case of dispute, we inform that the consumer can resort to the Consumer Dispute Alternative entities on the consumer portal, on the website. www.consumidor.ptor Online Consumer Dispute Settlement identified on the website
Web: https://webgate.ec.europa.eu/odr

In the framing / location of the Headquarters Paulo A. Carvalho Unip, Lda should appeal to the Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Web: www.triave.pt

The existing alternative dispute resolution entities are as follows:

CNIACC - National Center for Consumer Conflict Information and Arbitration
Generic competence
E-mail: cniacc@unl.pt
Web: www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographic area covered - contracts concluded in Faro District
E-mail: apoio@consumidoronline.pt
Web: www.consumidoronline.pt

Coimbra District Consumer Conflict Arbitration Center
Geographical area covered - contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Gois, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Board, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center
Geographical area covered - contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Porto Consumption and Arbitration Information Center
Geographic coverage area - contracts entered into in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Povoa de Varzim, Santa Maria da Feira, Santo Tirso, Sao Joao da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Geographical area of ​​coverage - contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Povoa de Lanhoso, Povoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vieira do Minho and Vizela.
E-mail: triave@gmail.com
Web: www.triave.pt

CIAB - Center for Information, Arbitration and Consumer Conflicts
Amares, Arcos de Valdevez, Barcelos, Braga, Hiking, Esposende, Melgaço, Monsoon, Montalegre, Paredes de Coura, Ponte da Barca, Povoa do Lanhoso, Terras do Bouro, Valencia Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: www.ciab.pt

Madeira Consumption Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt